Travelex Travel Insurance Review

Traveler with Travelex Travel Insurance at train station

Travelex is a standard travel insurance company that offers two base policies along with many optional coverages to enhance and expand your policy.

Travelex-travel-insurance-Logo

Founded in 1996, Travelex has maintained high marks from rating agencies while adding various digital avenues to connect with service clients regardless of the time of day.

Throughout this Travelex travel insurance review, you can see how the coverage it offers compares to the industry, as well as determine if the services provided takes care of your vacation or business trip needs. For the most general overview to assist in your travel insurance purchasing decisions, the U.S. Department of State has a helpful introduction.

Travelex Travel Insurance Coverage & Plans

Travelex travel insurance offers two main policy types along with a laundry list of coverage add-ons that covers most major concerns for travelers.

For the budget-conscious traveler who only needs the essentials, the Travelex Basic Plan offers adequate coverage, while the Travel Select Plan offers a more comprehensive policy. Trip cancellation, baggage, and emergency medical are standard options in the travel insurance industry, and Travelex’s plans are no exception.

Many travel insurance plans also offer plans meant for groups, which Travelex does not currently have available.

Despite not offering an explicit group policy, Travelex travel insurance does include coverage for kids under the age of 17, when traveling with an adult family member, at no additional charge.

Traveler with Travelex Travel Insurance at train stationDepending on the plan and optional coverage you choose, your comprehensive policy will include the following:

  • Trip cancellation/ Interruption
  • Medical
  • Baggage
  • Accidental Death

Travelex Basic Plan

Perfect for budget travelers, the Travelex Basic Plan covers luggage, cancellation options, and medical coverage in an emergency.

Travelex also includes the preexisting exclusion waiver, financial default coverage, and cancellation for business reasons coverage automatically, and all of which are free of charge if you purchase the insurance within 15 days of booking your trip.

Even with the Basic Plan, you still can enhance your policy with collision coverage for rental cars as well as accidental death and dismemberment coverage.

Travelex Select Plan

Travelers looking for a more comprehensive travel policy will benefit from the Travelex Travel Select Plan. This policy has higher limits for baggage and medical coverage, as well as automatic coverage for cancellation due to business reasons.

In addition to the optional coverage offered with the Basic Plan, you may also choose to enhance your policy with sports coverage for activities like snowboarding and other high-risk pursuits, as well as additional medical coverage.

Other than individuals seeking a more comprehensive policy, the Select Plan also caters to families by automatically covering children under age 17, so long as they are traveling with a covered adult.

Covered Excuses Travelex Basic Plan Travelex Select Plan
Tour Operator Cancellation
Injury/Illness/Death of Traveler Yes Yes
Injury/Illness/Death of Non-traveling Family Member Yes Yes
Injury/Illness/Death of Business Partner Yes Yes
Injury/Illness/Death of Host
Injury/Illness/Death of Host’s Family or Friends
Natural Disaster at Destination Yes Yes
Tour Operator/Airline/Cruise Line Ceases Operation
Terrorism/Evacuation at Destination Yes Yes
Home or Business Damaged
Jury Duty/Court Appearance
Military Deployment
Work Related Yes Yes
Victim of Crime Prior to Trip
Car Accident Prior to Trip
Theft of Passport Prior to Trip
Separation/Divorce
School Related
CFAR Coverage (Cancel for any reason)
Coverage Travelex Basic Plan Travelex Select Plan
Trip Cancellation 100 percent ($10,0000 maximum) 100 percent of insured trip cost
Cancel for Any Reason
Trip Interruption 100 percent ($10,000 max) 150 percent of insured trip cost
Interrupt for Any Reason
Accident and Sickness Medical Expenses $15,000 ($500 dental) $50,000 ($500 dental)
Emergency Evacuation, Medically Necessary Repatriation, and Repatriation of Remains $100,000 $500,000
Non-Medical Emergency Evacuation
Accidental Death and Dismemberment (AD&D) $10,000 $25,000
Air Flight Only AD&D Available Available
Baggage and Personal Effects $500 $1,000
Baggage Delay $100 $200 ($200 sporting equipment)
Change Fee Coverage
Travel Delay $500 ($250 per day) $750 ($250 per day)
Missed Connection $500 $750
Itinerary Change
Reimbursement of Miles or Rewards Points
Rental Car Damage Available Available

Travelex Policy Add-ons

Travelex Travel Insurance offers a range of add-ons for consumers seeking the most comprehensive policy possible. Depending on the reasons for your trip, you may want to add some or all of the following upgrades:

Transportation Pak

The Travelex Transportation Pak covers two simple scenarios–aircraft accident damage and rental car collision. While flight accidents are rare, even a small parking lot fender bender can get costly.

Lifestyle Pak

The Lifestyle Pak is designed for travelers who want more security when they travel. You can add this pak to a Travel Select base plan to get higher medical coverage and some additional helpful services such as Identity Theft and Nurse Assist.

Active Family Pak

If your trip is delayed, but you chose the Active Family Pak, you can receive reimbursement for things such as kennel costs for your pet, unused college tuition, and movie tickets.

Adventurer Plus Pak

For travelers who enjoy partaking in extreme sports, the Adventurer Plus Pak is a must. This upgrade not only extends the underlying policy’s medical coverage to activities such as skydiving and bungee jumping, but also increases the medical limits and adds Search and Rescue coverage. The Adventure Plus Pak even provides a rental if the equipment you traveled with is lost or stolen.

Professional Pak

Travelex understands that not everyone is packing their suitcase for a long overdue vacation. For business travelers, Travelex offers the Professional Pak.

This business trip-centered coverage upgrade reimburses travelers for trip cancellation and interruptions due to business reasons, while also providing coverage for lost and stolen professional equipment.

If you’re delayed more than five hours, you can also receive reimbursement for internet usage fees.

How Much Does Travelex Travel Insurance Cost?

Travel insurance premiums can be directly affected by a wide range of factors. Usually, the price of your policy increases somewhat proportionally to the cost and duration of your trip.

You may also see an increase if you are an older traveler, and specific high-risk destinations may carry a higher premium for everyone.

Premiums for the underlying policy generally cost between 4 to 8 percent of the price of your trip.

Most of the optional coverage with Travelex has a flat rate. For example, Travelex’s Adventurer Plus and Active Family Pak each cost an additional $49.00, regardless of how many people are insured.

The exception to the flat rate for optional coverage is the Lifestyle Pak add-on, as the premium is directly dependent on the amount of coverage and the insured’s age.

Finding out exactly how much your travel insurance will cost is quick and simple with the online quote tool at the Travelex website, which can give an accurate quote in less time than it takes to read this review.

You can also view the breakdown of each plan’s coverage and exclusions, as well as their relevant costs and benefit limits.

If you plan on traveling with kids, the best option is the Travelex Travel Select Plan, which doesn’t charge anything extra for kids 17 and younger when traveling with a covered adult.

If you purchase a Travelex policy, but for any reason decide you want to cancel it and get your money back, you have 15 days to request a refund. You will receive your full policy premium as long as you have not departed yet for your trip.

Customer Reviews & Reputation

Due to the extent of the coverage provided as well as the ease of securing services, Travelex is one of the highest rated travel insurance companies.

Travelex currently has the highest available BBB rating of A+, with only 14 complaints over the last three years. In 2010, Travelex was a Tripbase award finalist for the Health and Insurance category.

When using any Travelex travel insurance review to assist in decision-making, it’s important to consider the context of the complaints to judge fairness in expectations.

On Trustpilot, Travelex has received an aggregate score of 8.5 when you average its United States, United Kingdom, and Australia scores.

How To File A Claim

Travelex provides several points of contact to ensure you never have to work hard to submit a claim, adjust your policy, or get help finding something fun to do.

Claims may be filed 24/7 via either its toll-free line or user-friendly mobile app. With the app, you can also upload any requested documents and check the status of your claim.

As travelers visit destinations around the world in different time zones, clients enjoy additional peace of mind knowing they can file for a lost passport, get physician recommendations, or secure tickets for the big show at any hour of the day.

Travelex’s library of extra services rivals the offerings of some of the best reward credit cards. With its 24-hour concierge service, clients on either plan can take advantage of its practical insight and expertise.

Financial Stability

A company’s financial health is arguably the most important, yet often overlooked, aspect to consider when choosing an insurance provider. If you’re waiting to be reimbursed for a covered claim, and your insurer goes bankrupt, you’re on your own to cover the cost.

Fortunately, with Travelex, you can explore the globe with peace of mind knowing it’s received some of the highest marks from the biggest rating agencies.

Zurich Insurance Group, the underwriter for Travelex, has garnered the fourth highest score (Aa3) from Moody’s. It has also received an A+ rating from A.M. Best, and an AA- rating from Standard & Poor’s.

Compared to the travel insurance industry as a whole, Travelex ranks in line with the industry average to slightly above average for financial health, thanks to its underwriter’s score.

Travelex Phone Number & Contact Information

Homepage URL: https://www.travelexinsurance.com

Provider Phone: 1-800-228-9792

Headquarters Address: 9140 West Dodge Road, Suite 300, Omaha, NE, 68114

Year Founded: 1996

*While we make every effort to keep our site updated, please be aware that “timely” information on this page, such as quote estimates, or pertinent details about companies, may only be accurate as of its last edit day. Huntley Wealth & Insurance Services and its representatives do not give legal or tax advice. Please consult your own legal or tax adviser.